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Government rebated residential heat pump hot water system in Victoria

Find out if you qualify to receive up to $3000* in government incentives to upgrade your hot water system!
Say goodbye to high electricity bills and hello to a brighter, greener future. Get a personalized quote today!
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Are you eligible?

HOT WATER REBATE - UPTO $1,000 CLAIM HOT WATER REBATE SCHEME

As a Victorian Householder, you could be eligible to receive a home heating and cooling upgrade if:
» you are the owner-occupier of an existing property where the system is to be installed.

» the combined household taxable income of all owners is less than $210,000 per year.

» the property is valued at under $3 million.

» the property address has not previously received a hot water rebate or a solar battery under the Solar Homes Program.

» the hot water system to be replaced is at least three years old from the date of purchase.

+ FEDERAL STC INCENTIVE
+ STATE GOVERNMENT REBATES

Victorian households are eligible to have their gas or electric hot water system upgraded to an energy efficient hot water heat pump at a discounted rate. Thanks to both State and Federal Government initiatives, such as the Victorian Energy Upgrade Program, we can now offer our service for the supply and installation of your new heat pump for heavily discounted price to eligible households, saving hundreds in long term costs – up to 80% on your energy bills, given average usage patterns when heating water.

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Our Range of Hot Water Systems

Istore 270L Heat Pump

Supply & Installation (PASHW015-270LD-FL02)

  • Integrated all in one system, with electric heater as backup
  • 3.4kW compressor, 4.9kW boosted
  • 80L/hour recovery +20L boost
  • 4 intelligent operating modes
  • Frost proof
  • Suitable for 3-4 people
  • 5 Year parts and labour warranty on tank and components
Download Brochure

Istore 180L Heat Pump

Supply & Installation (PASHW008-180LD-NM)

  • Integrated all in one system, with electric heater as backup
  • 3.4kW compressor, 4.9kW boosted
  • 80L/hour recovery +20L boost
  • 4 intelligent operating modes
  • Low noise 52dBA
  • Frost proof
  • Suitable for 1-2 people
  • 5 Year parts and labour warranty on tank and components
Check Eligibility Now

Emerald 200L Split Heat Pump

Supply & Installation (EE-HWS-RCHP-200E)

  • Split system, with electric heater as backup
  • 2.8kW compressor, 5.2kW boosted
  • 2.5mm enamel tank
  • Low noise 54dBA
  • Frost proof
  • Anti-Legionella function
  • Refresh rate of 48L/hour + 32L boost
  • Suitable for 1-2 people
  • 7 year warranty on tank
  • 5 Year parts and labour warranty on tank and components
  • 2 year labour warranty
Check Eligibility Now

Emerald 220L Heat Pump

Supply & Installation (EE-HWS-A1-220E)

  • Integrated all in one system, with electric heater as backup
  • 2.8kW compressor, 5.2kW boosted
  • 2.5mm enamel tank
  • Low noise 51dBA
  • Frost proof
  • Anti-Legionella function
  • Refresh rate of 58L/hour + 54L boost
  • Suitable for 1-3 people
  • Wifi enabled via Emerald EMS app
  • 5 year whole of system warranty
  • 2 year labour warranty
Download Brochure

Emerald 270L Heat Pump

Supply & Installation (EE-HWS-A1-270E)

  • Integrated all in one system, with electric heater as backup
  • 2.8kW compressor, 5.2kW boosted
  • 2.5mm enamel tank
  • Low noise 51dBA
  • Frost proof
  • Anti-Legionella function
  • Refresh rate of 58L/hour + 54L boost
  • Suitable for 3-4 people
  • Wifi enabled via Emerald EMS app
  • 5 year whole of system warranty
  • 2 year labour warranty
Download Brochure

Emerald 300L Split Heat Pump

Supply & Installation (EE-HWS-RCHP-300E)

  • Split system, with electric heater as backup
  • 2.8kW compressor, 5.2kW boosted
  • 2.5mm enamel tank
  • Low noise 54dBA
  • Frost proof
  • Anti-Legionella function
  • Refresh rate of 48L/hour + 32L boost
  • Suitable for 4+ people
  • 7 year warranty on tank
  • 5 Year parts and labour warranty on tank and components
  • 2 year labour warranty
Download Brochure
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  • Immediate Issue
    Detection
  • Proactive
    Maintenance
  • Peace
    of Mind
  • No Upfront
    Costs
  • Extended
    Lifespan

Live Monitoring 24 Hours A Day

The new Emerald all-in-one heat pump system, now equipped with built-in Wi-Fi, offers a significant advantage in terms of remote monitoring and proactive maintenance. This innovative feature allows Emerald and Eco Assets Manager to continuously monitor your heat pump system.

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How Do Heat Pumps Work?

And Why You Need One!

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Save Money With A Heat Pump System

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Sustainability Victoria has conducted a valuable analysis comparing the running costs of various hot water appliances to help consumers identify the most cost-effective method for water heating. This data sheds light on the economical and sustainable options available for households.

For instance, when considering the very common electric storage hot water system used in Victorian households, the average annual cost to heat water is approximately $900. In contrast, heat pump systems can perform the same task for approximately $685 less annually, representing a remarkable 76% reduction in costs.

It’s important to note that the precise running costs for each home will vary depending on factors such as electricity tariffs, the specific pump model, and hot water consumption patterns. Heat pump hot water units are particularly appealing due to their self-contained heating process, which minimises energy wastage. This efficiency is comparable to the performance of a split-system air conditioner, making them a sustainable and cost-effective choice for water heating.

Check Eligibility Now

Size Matters Find the Perfect Fit

And Why You Need One!

Selecting the right size for your hot water system is pivotal. A size that’s too small could leave you shivering without hot water, while an excessively large system can translate to higher upfront costs and ongoing expenses. Our recommendations center on tank size, offering a simple and practical way to make the right choice:

Finding the ideal size also involves contemplating household changes over time. Your family might expand or your water consumption patterns could shift. These factors influence the right size for your hot water system, so it’s crucial to plan for the long term.

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Consider Your Household's Behavior When Determining The Ideal Hot Water System Size

The frequency and timing of your hot water use play a crucial role in selecting the right system. High hot water consumption, such as multiple people in your home or regular baths, may warrant a larger system. Before investing in a larger hot water system, consider upgrading the efficiency of your appliances, such as installing efficient showerheads. This can reduce water use and energy bills, ensuring that your hot water system is both economical and environmentally friendly.

People in my household have long and/or frequent showers

People in my household have long and/or frequent showers

People in my household shower directly after one another, or at the same time (in different showers)

My showers do not have efficient ‘low flow’ shower heads

My clothes washing machine and/or dishwasher use plumbed hot water

Frequently Asked Questions

A multi-head split air conditioner is a system that consists of one outdoor unit connected to multiple indoor units, allowing you to control the temperature in different rooms independently
A heat-pump water heater uses much less electricity than an electric storage water heater. This is because it only requires electricity to drive the compressor and the fan, instead of using electricity to heat the water directly, with an electric element.” source: https://www.sustainability.vic.gov.au/ The system uses renewable energy to generate hot water without the need for a solar panel, and produces hot water with 80% greater efficiency than a traditional electric hot water unit. The systems work day and night, rain, hail or sunshine!

The hot water system uses Heat Pump technology, similar to an air-conditioner or fridge operating in reverse:

  • A fan draws in air containing ambient heat, which converts the internal refrigerant liquid to a gas.
  • A compressor then pressurizes the gas, creating heat, which is then used to heat the water inside the tank.
  • After heating, the gas reverts back into a liquid and starts over again.
Heat pump systems require airflow, very similar to a split system a/c unit, which is why they need to be installed outside. You are still eligible for the rebate, you only have to pay for the relocation of services (water and power) to an external location for the new system. Relocations range from $499-$999 depending on roof access, the distance of relocation.
We currently service all of Victoria. We will be expanding this to other areas across Australia, feel free to register your interest now and we’ll be in touch when we’re in your area!
If you currently have an electric or gas hot water heater, your best option is to replace it with a heat-pump hot water heater, rather than replacing like-for-like. There are government incentives available to upgrade to a more efficient heat-pump hot water heater. Contact us for more information.
There are three different government rebates that Victorian households can access when upgrading to an efficient heat pump hot water system. 
  • Federal Government Small-scale Technology Certificates (STCs): STCs for heat pump hot water systems in Victoria are worth $1,040.Small-scale Technology Certificates (STCs) are federal government heat pump hot water rebates available for authorised hot water heat pump installations. STCs function similarly to a point-of-sale discount, lowering the purchase price of a heat pump hot water system. 
The value of STCs is determined by a zoning system used throughout Australia. When compared to the rest of Australia, Victorians receive the highest STC rate for a heat pump system. 

Victorian Energy Efficiency Certificates, or VEECs, are available to all Victorian families and companies who convert from an inefficient electric or gas hot water system. Those who switch from antiquated electric-resistive hot water systems will receive the most bang for their buck with their VEECs. This is because ancient electric hot water systems emit the greatest glasshouse gases.

In addition to the federal government’s STC rebates for heat pump hot water systems, VEECs are available. They function similarly to STCs as a point-of-sale discount.

Victorians are eligible for both the VEEC and STC rebates. Upgrades from an old electric hot water system to a heat pump hot water system are eligible for rebates.
Electric Heat pumps are becoming popular because they are energy-efficient – they don’t depend on fossil fuel usage to produce cool and warm air. This means that consumers will use less gas and electricity with heat pumps compared to other systems, as well as less money. This will help reduce greenhouse gas emissions, taking the pressure off both the planet and your budget.
Moving to a heat pump means you can avoid the volatile prices associated with gas. If you are using Liquefied Petroleum Gas (LPG) or electric heating, you could see a reduction to your energy bill if you move to a heat pump.
Electric Heat pumps are significantly more efficient than traditional boilers and use cleaner electricity, so will reduce your home’s carbon footprint. A heat pump takes heat at a low temperature from the air or ground, increases that heat to a higher temperature and transfers it into your home to provide heating and hot water.
To be eligible for the Solar Homes Program, you must be the owner-occupier of a property valued at under $3 million, with a combined household taxable income below $210,000 per year. The property address should not have received a rebate under this program before, and the heat pump water heater to be replaced must be at least three years old from the date of purchase.
  1. Register your details on the contact form.
  2. A team member will call to confirm your details, your eligibility for the free install and answer any questions you may have. We can then schedule a day and time for your installation.
  3. Start saving money every time you have a shower!